Our first Account Spotlight features our 19-year partnership with Hanna Andersson. We asked Heather Davidson, Senior Manager, Quality Assurance and Fabric R&D, what she thinks makes it such a great one.
(l. to r.) Heather Davidson from Hanna Andersson with Glenn Willard, Nadia Hung and Ming Wong from Quickfeat at last year’s Hanna Andersson Vendor Summit, where Quickfeat was named an “Outstanding Vendor.”
NUMBER OF YEARS WORKING WITH QUICKFEAT: I’ve been working with Hilda Chan (Merchandising Manager) and the Quickfeat team for over 13 years.
WHAT SERVICES DOES QUICKFEAT PROVIDE FOR YOUR ACCOUNT?
- Fast and efficient problem solving
- A stable work force that understands Hanna and the development process
- Thoroughness – reading through Hanna communication and Tech Packs and making corrections as needed
- Quality products
- On time delivery
- Understanding and fulfillment of Hanna’s quality expectations
FAVORITE THING ABOUT WORKING WITH QUICKFEAT:
The terrific employees at Quickfeat. Everyone is so friendly and helpful. It’s always a pleasure to work with any of the Quickfeat team, regardless of whether it’s to share good news or work through a difficult problem.
HOW DOES QUICKFEAT DIFFERENTIATE THEMSELVES FROM OTHER MANUFACTURERS?
Quickfeat operates with honesty and integrity. They are not willing to sacrifice quality in order to make more money.
In addition, they are a true partner. Yes, they are there when the going is good, but they are also there when the going gets tough. They own mistakes and take complete responsibility when there is a quality issue or other problem. Quickfeat is always apologetic when there are problems and they quickly make any needed corrections.
ANYTHING ELSE TO ADD ABOUT YOUR PARTNERSHIP WITH QUICKFEAT?
I have had the great fortune of being able to work with Hilda for all my years in QA at Hanna. She is the best account manager amongst all of Hanna’s vendors. In addition, she, Ming, Nadia, Justina, Mandy, Alan and countless others, have taken time out of their own personal lives to take us to factories, shopping, meals, and sightseeing adventures. The trips to the Great Buddha, Hong Kong Harbor, Victoria Peak, Jade Market, and Kimi’s birthday BBQ are all events with lasting fond memories for me. Many thanks to you all for your kindness over these many years. It is a privilege to be working with you!